Refund policy
Overview
Each Pookie Vibes piece is made to order and produced individually. Because of this, we do not accept returns for change of mind. However, if your order arrives damaged, defective, or incorrect, we will resolve the issue quickly and fairly.
Each piece is produced using professional acrylic printing and inspected before shipment.
Our goal is that you receive your piece exactly as intended.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a print defect, or you receive the wrong item, please contact us within 14 days of delivery at:
Include:
• Your order number
• A clear photo of the issue
• A brief description of the problem
Once reviewed, we will offer either:
• A replacement at no cost, or
• A full refund
You do not need to return the item unless specifically requested.
Change of Mind
Because each item is made to order, we do not accept returns or refunds for:
• Change of mind
• Ordering the wrong item
• Personal preference
Please review product details carefully before purchasing.
Order Cancellations
Orders may be cancelled within 2 hours of purchase, as production begins shortly after.
To request a cancellation, email:
If production has already started, cancellation may not be possible.
Refund Processing Time
Approved refunds are issued to your original payment method.
Please allow:
• 5–10 business days for processing
• Additional time depending on your bank or card provider
Lost Packages
If your order is lost in transit, please contact us. We will investigate and arrange a replacement or refund if confirmed lost.
Contact
For any questions, contact:
We aim to respond within 24 hours.